Time Warner Cable's broadband and video-on-demand services were knocked offline for at least an hour and a half Wednesday, with the cable company saying most services were restored by 6 a.m. Eastern.
TW Cable said the outage occurred at about 4:30 a.m. Eastern and occurred during routine network maintenance when "an issue with our Internet backbone created (a) disruption with our Internet and On Demand services," the company said in a statement. "As of 6 a.m. ET, services were largely restored as updates continue to bring all customers back online."
Comcast, the biggest U.S. cable operator, is in the process of acquiring Time Warner Cable, the country's No. 2 cable provider, pending regulatory reviews.
Critics of the proposed $45 billion deal say the combined entity will have outsize power in the broadband market with close to 40% share of U.S. connections.As of the end of June, Comcast had 21.3 million broadband subscribers, while TW Cable had nearly 12 million. Comcast is spinning off systems representing about 3.9 million subs to Charter as part of the Time Warner Cable deal.
As of 9 a.m. Eastern, "Time Warner Cable" was the No. 9 trending topic on Twitter across the U.S., after East Coasters began discussing -- and complaining about -- the service outages.
On Tuesday, the Federal Communications Commission said Time Warner Cable agreed to pay $1.1 million to settle an investigation by the commission that found the MSO did not report multiple network and service outages.
© 2014 Variety Media, LLC, a subsidiary of Penske Business Media; Distributed by Tribune Content Agency, LLC
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