A month-long investigation of 15 health clubs around the Boston-area revealed that all failed to display membership prices and fees as mandated by state law, the state Office of Consumer Affairs and Business Regulation said today.
The survey was conducted from December through January, the time when many health clubs are offering special deals. Investigators used information from company websites, phone inquiries, and in-person visits, the agency said.
"This is the busiest season for new health club memberships, with people trying to stick to their New Year's resolutions," said Undersecretary Barbara Anthony. "We want to make sure that, as with any other product or service you buy, consumers are aware of their rights and told the price and terms and conditions before signing any contracts. Our survey shows that health club consumers, through no fault of their own, may not know how much they'll be paying."
The survey found that in addition to failing to post membership prices, none of the locations surveyed adequately displayed a consumer's three-day right to cancel health club contracts.
In several instances when investigators asked for this information, they were provided with an incomplete list of prices on a sheet of paper, or were only told the information verbally, the agency said.
The survey also found that in addition to monthly or annual dues, additional fees were charged at some of the clubs, including enrollment, rate lock guarantee, and termination fees.
Anthony said her office will refer all alleged violations to the attorney general's office.
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